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Basics - Email confirmations
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Basics - Contacting Salvia Bianca
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Orders - Changes and cancellations
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Orders - Guarantees and returns
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Taxes - Collected by Salvia Bianca
Placing
your order with Salvia Bianca is simple and convenient. Please follow these six
easy steps:
1. Verify that Salvia Bianca can ship to your location/ state
2. Select Salvia Bianca wines in the order form by indicating the quantity of bottles or whole cases
3. Click the "Calc Order" button to calculate your order total
4. Enter your billing information
5. Enter your shipping and payment information
6. Click the "Order Now" button to email your order to orders@salviabianca.com.
Shipping and handling and sales tax are not included in the list price.
You will be sent the final order invoice with the shipping costs and sales tax calculated for your area no later than three days
from the date your order is placed. Your order will be shipped within 3 days upon receipt of your confirmation and payment.
Order by the Case - We cannot emphasize enough the advantage of ordering by the full case to reduce shipping and handling costs.
Limited Availability - Items subject to stock on hand at time of ordering.
Legal Age Requirement:
All wine is being sold by Salvia Bianca. Wine may be sold and delivered only to
a person who is at least 21 years old. By virtue of your order with Salvia
Bianca you represent to us that you are at least 21 years old and the person to
whom any wine will be delivered is also 21 years old.
Preventing Underage Purchases:
AN ADULT SIGNATURE IS REQUIRED BY LAW FOR ALL DELIVERIES!
Salvia Bianca recognizes and complies with all federal, state, and local laws
regarding sale of alcohol to minors. All shipments require an adult signature;
proof of age will be verified by delivery carrier. No deliveries will be made
to a visibly intoxicated person.
Salvia
Bianca sends email order confirmations to the address specified in your order.
An email confirmation will be sent specifying when your package
will be shipped. Orders will be processed and payment
charged after Salvia Bianca has verified that it is possible to ship wine to the
buyer.
Salvia
Bianca accepts payment by PayPal®, Visa®, MasterCard®, American Express®, Discover®.
To discuss any of our products or services please email us at
info@salviabianca.com
To make an order please email us at
orders@salviabianca.com
For support with the web site or ordering please email us at
help@salviabianca.com
While we try our best to accommodate order change requests within 24 hours, we cannot guarantee that a request
will be received by the warehouse before they have begun packaging and shipping your order.
If it is too late to make changes or stop the shipment, you remain responsible for the original order.
You may accept the shipment or refuse delivery. Once a refused package arrives back at the warehouse,
a refund will be issued less shipping and handling and return costs.
Cancellation or change requests should be made as soon as possible after
placing your order by emailing us at help@salviabianca.com.
We
are committed to delivering your product in excellent condition and in a timely
manner. Order processing time is contingent upon payment authorization,
and does not include weekends or holidays.
If
you are dissatisfied in any way with your purchase, please contact us within 30
days of your purchase date by e-mailing us and submitting your issue.
We would like the opportunity to correct the situation. Following wine-trade traditions,
all bottles ten years or older are purchased at the buyer's risk.
Merchandise
Damaged in Shipping
It is unusual to receive a damaged product from Salvia Bianca. However, in the
event you do experience a problem with a shipment, please contact us within 30
days of your purchase with your issue.
We may require you to return any unopened bottles to us for quality
control information and will determine this once contacted. At our
discretion we may offer a replacement, a discount, a refund or an account
credit to be used for a later purchase.
Flawed Wine
We cannot guarantee that you will like the taste of every bottle of wine you
select. WE will replace or credit bottles flawed by TCA, VA, or oxidation.
Please return flawed bottles with contents within 7 days to facilitate verification. Return shipping will be credited.
Although
we continually monitor inventory to ensure product availability, there are
times when products may be out of stock. If that occurs, wine representatives
are available to suggest comparable substitutions. In cases where a
substitution is necessary, we will email you before shipping and provide the
option to select other items. If you decide not to make a substitution, we will
ship available items minus the out of stock item(s).
You will not be charged for out-of-stock items.
The charge applied to your credit card should match the total on your Invoice
Confirmation email from Salvia Bianca. If you see what looks like more than one charge
on your credit card record within the first 48 hours after your order,
it is almost certainly just more than one
approval. This occurs when your credit card company confirms more than
once that you have enough credit for your Salvia Bianca transaction. Ultimately
there will be only one actual charge, and any extra approvals will disappear.
You can confirm this with your credit card company.
If your credit card company does indeed confirm more than one complete and
finished charge, or if you have any other question about billing
discrepancies, please free to contact us at help@salviabianca.com.
Generally these errors are related to one of three problems:
- One or more fields was left blank in the Billing Information screen
- One or more fields contained invalid data in the Billing Information screen
- The billing name and/or address provided don't match the information associated with the credit card
If you feel you have entered all your card information correctly, you may want to
try another credit card for your Salvia Bianca purchase - then contact the
issuer of the first card to report the problem you experienced.
If you'd like assistance completing your transaction with another credit card,
please feel free to contact us at help@salviabianca.com.
Salvia Bianca is obligated to collect any state alcohol, excise or sales taxes when shipping to states
that require it. If your Salvia Bianca order confirmation includes tax, your delivery state falls under at least
one of these categories.